Back in October 2005 I was asked to take on the position of Director of Developer Support Services.
Today I'm now working as Director of Program Office and Director of Technical Communications.
I'm leaving the improved support department in the capable hands of the new manager of Developer Support, Vince McDonald. Vince has been with the support department for a number of years and is intimately aware of challenges of supporting our developer customers.
As Director of the Program Office one of my tasks is to improve the product ship process. The number of products Infragistics ships has increased dramatically in the last 2 years and requires someone to reach across all departments and communicate problems and propose solutions. I'm pretty adept at Microsoft Project and somehow manage to juggle a large number of tasks so I guess I was the logical choice. I got a feeling, after doing a little research, that there will be other challenges under the heading of 'Program Office'.
As Director of Technical Communications I'll be working with a newly promoted manager Tom Puglisi to improve the quantity and quality of the product help files.
It's never boring at Infragistics, that's for sure.
Currently listening to Bug In the Bassbin by Innerzone Orchestra (Carl Craig) from the album Bug In the Bassbin (Single)